Learning Sight & Sound Made Easier

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About Us

LS&S has served the needs of the visually impaired and hard of hearing for over 27 years. In June 2001, LS&S experienced a new beginning and a new invigoration of its operations, marketing, and customer service when we acquired the company from its founder. When Melissa’s father developed the wet-form of macular degeneration, we realized how important a resource a company like this could be. Living with a family member with low vision and experiencing the related challenges.

LS&S is a professionally run, family business that is responsive to customers, active in the industry, and rewarding for people involved with the company.

What you'll experience at LS&S

Products that make a difference: We select our products to provide independence, safety, and confidence. We are always looking for new products, and we carefully evaluate them for performance, quality, and value. If you have product that you would like to see us carry, please contact us.

Distinguished customer service: Putting the customer first drives our mission at LS&S. We have knowledgeable and helpful customer service representatives to assist you with any questions about our products and services. We understand many of the issues facing our customers, and you'll find friendly and patient assistance at LS&S, ready to "try because you try."

We Try Because You Try™ is our guiding philosophy. It is a simple enough motto to understand – you are trying to find new ways of doing things in a sometimes difficult environment, and we’ll work hard to help you find the right solution.

Management Biographies

Melissa Balbach - President. Melissa's professional background includes senior positions at Dell, Inc. and Chase Manhattan Bank. Melissa earned her undergraduate degree from Yale University, an MBA from the Wharton School of Business, and an MA in International Relations from the Lauder Institute at the University of Pennsylvania.

John K. Bace - Executive Vice President. John's professional background includes senior positions at Dell, Inc. and Merrill Lynch. John earned his undergraduate degree from Emory University and an MBA from the University of Texas at Austin.

LS&S, LLC is located at 145 River Rock Drive, Buffalo, NY 14207

Our Toll Free phone number is: 1-800-468-4789 and it is available for instant assistance Monday through Friday from 9am to 5pm Eastern time.

Our Toll Free FAX number is available 24 hours a day: 1-877-498-1482.

Our local phone numbers are 1-716-348-3500 or to FAX 1-716-873-3848.

Our Toll Free TTY is 1-866-317-8533.

And you can email us directly at LSSInfo@LSSproducts.com for questions or assistance with any of your orders or product information.


145 River Rock Drive Buffalo, NY 14207
Toll-Free Sales: (800) 468-4789 | Fax: (877) 498-1482 | Toll-Free TTY: (866) 317-8533 | International/Local: (716) 348-3500
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